![]() If that is working properly, check to see that the date and time are set correctly on your computer. We verify the connection of both the online and phone connections. I am connected to the Webinar but am having trouble with my sound or visual connectionįirst, check your local internet connection and phone line. If you have a question, type it into the question box. ![]() If you are listening through speakers and/or a headset, you should select “Computer audio”.Īll attendees are muted during the Webinar. To dial in, the audio mode should be set to “Phone call”. Make sure your audio mode is properly set. I still can’t connectĬontact GoToMeeting’s Technical support by clicking here. Please provide this firewall configuration document to your IT department so that they may allow GoToWebinar to connect. If you do not have a personal firewall but are in a business environment, you may have a hardware firewall. If your personal firewall (ZoneAlarm®, Norton Personal Firewall™, etc.) is blocking GoToWebinar, you need to select your firewall’s option to allow GoToWebinar to access the Internet. Is there a safe way for me to see the Webinar? My firewall is blocking the GoToWebinar download. If you have been able to log on to GoToMeeting or GoToWebinar previously, try uninstalling GoToMeeting via your add/remove programs and then reinstall. The most common problem in accessing the Webinar is a firewall that blocks access. To show the Webinar in your time zone, click on the “Register Now” link and from the Registration page, click on “Show in My Time Zone” (right next to the time listing on the heading). ![]() How do I show the Webinar in my time zone? ![]()
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